Grierson and Graham Ltd - Covid-19 Response & Statement.

UPDATE: 14TH MAY 2020:

It’s been over a month since we had to shut our showroom doors and we all entered national lockdown to stop the spread of Coronavirus. As a garage we are classed as an essential service and could have stayed open, but decided to close temporarily for the safety of our staff and customers and until further guidance was available.

We have been inundated recently by people anxious about getting their vehicles serviced & maintained to ensure they are safe and reliable to use for their essential journeys, and by some key workers who have had issues whilst we have been closed and not been sure who to turn to.

After working with government and trade body guidance and advice, Grierson & Graham will be reopening our Service, MOT and Repair departments on Monday 18th May, initially with a skeleton staff.

We have implemented a number of actions with the clear objective of protecting our staff and our customers from Covid-19. These actions include:

  • Social distancing measures around the dealership, clearly marked, for your peace of mind.
  • Enhanced cleaning regimes of facilities – To maintain hygiene.
  • Specific routines for vehicle hygiene – Meaning we may need your vehicle for a little longer than normal.
  • Allocated timed appointments for vehicle drop off and collection – To maintain social distancing.
  • Contactless processes within the dealership and no paperwork to sign.
  • Staff monitoring of basic health and subsequent 14 day isolation in case of any Covid-19 symptom – Ensuring our staff are safe to serve you, if you visit us.
  • Some of our staff may choose to wear a facemask - This is purely precautionary, behind the mask is a welcoming smile.
  • There will be some restricted services on-site – Although we have implemented a 2m social distancing in our customer waiting area with antibacterial handwash/wipes available, we cannot offer you a beverage at this time.

You will however find the familiar faces, to give you the peace of mind – Keeping not only your vehicle in a safe and roadworthy condition, but you safe as well.

PLEASE NOTE: If you need roadside assistance please call 0800 521728.This service is operational at all times. Supporting our employees

Our Sales department remains closed, awaiting further guidance from UK and National governments. While we are hopeful that we will resume some sort of 'normal' operation soon. The welfare of our employees and customers during what is an ever-evolving situation remains our priority, and we will take all necessary steps to support everyone during this period and beyond.